Who is Required to Pay For an Interpreter, Captionist, or Other Access?
Civil rights legislation requires that the public or private agency, business, organization, or government entity must be accessible when providing services (or when in the role of employer, if they employ more than 15 employees). Therefore, the financial responsibility for access is borne by the public or private agency, business, organization, or government entity.
A court, business, agency, or other entity cannot pass the cost of access like an interpreter or captionist on to the Deaf person through court costs, fees, or other such avenues. When you installed a wheelchair ramp to allow people who use a wheelchair to access your services, there were costs involved. You are not allowed to charge a ramp fee each time someone uses the ramp. Therefore, you cannot charge the Deaf or hard of hearing person when they access your services with an interpreter or captionist.
Besides, it is the right thing to do.
Talk to your accountant to find out how you may take advantage of generous tax credits or business deductions which are afforded to those who provide access.