Will I Be Charged If I Cancel My Request?
When you schedule an interpreter/captionist, you are buying their time. The interpreter/captionist is committed to be at your assignment for the requested day and time. They cannot be scheduled for other assignments. If you cancel your appointment, they may not be able to replace their commitment to you with another. Therefore, there may be a charge depending on when you cancel.
Your agency is responsible for notifying Deaf Choice (DC) immediately if it becomes necessary to cancel the services you requested. If a service is not cancelled at least 24 (twenty-four) business hours in advance, your agency will be billed for 50% of the block of time or 2 (two-hour) minimum – whichever is greater. If the services are cancelled upon arrival, your agency will be billed for 100% of the block of time scheduled or the two (2) -hour minimum, whichever is greater. This includes if the client does not show up.